Refund policy
we want you to be completely satisfied with your purchase. If your item arrives damaged or defective, we're here to help.
Eligibility We accept refund requests for items that are damaged or defective upon arrival only. Refund requests must be submitted within 14 days of receiving your order.
How to Request a Refund To request a refund, please contact us with:
- Your order number
- A description of the damage or defect
- Clear photos of the damaged or defective item
What Happens Next Once we review your request, we will notify you of the outcome within 3–5 business days. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Items We do not accept returns or refunds for items that are not damaged or defective, including change-of-mind purchases.